Jelevo FAQ —
Your Questions, Answered

You must be at least 21 years old to register and play real-money games on Jelevo. This is a firm requirement under Philippine law governing online gaming. Jelevo performs age verification during registration and reserves the right to request supporting documents — such as a government-issued ID — at any time. Accounts found to belong to underage players will be suspended immediately and any funds returned.

Identity verification (KYC — Know Your Customer) is a standard requirement for licensed online gaming platforms. Jelevo uses it to confirm your age, protect your account from unauthorized access, and comply with anti-money laundering regulations. You may be asked to submit a government-issued ID such as a PhilSys card, passport, driver's license, or UMID. Verification is typically completed within 24 hours. Unverified accounts may have withdrawal limits applied until verification is complete.

Go to the login page and click "Forgot Password." Enter the email address or mobile number linked to your Jelevo account and you'll receive an OTP or reset link within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact Jelevo support directly so they can assist with manual account recovery after identity verification.

Yes, you can update your contact details through your account settings after logging in. For security reasons, changing your registered email or mobile number requires OTP verification on your current contact details before the change is applied. If you've lost access to both, reach out to Jelevo support with a valid government-issued ID to process the update manually.

No. Each player is allowed only one Jelevo account. Creating duplicate accounts is a violation of Jelevo's Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you accidentally created a second account, contact support immediately to have it resolved before any action is taken.

Jelevo supports the most widely used Philippine payment channels for both deposits and withdrawals:

• GCash — instant deposits and fast withdrawals
• PayMaya (Maya) — instant deposits and fast withdrawals
• BDO Online Banking — bank transfer deposits and withdrawals
• BPI Online Banking — bank transfer deposits and withdrawals
• Metrobank — bank transfer deposits and withdrawals

All transactions are processed in Philippine Peso (₱). No currency conversion fees apply.

Jelevo is designed to be accessible for Filipino players at all budget levels. The minimum deposit amount varies slightly by payment method, but is generally kept low so you can start playing without a large upfront commitment. Check the deposit page in your account for the current minimums per channel. GCash and PayMaya typically have the lowest entry points, making them the most convenient option for casual players.

Most Jelevo withdrawals are processed within the same business day. GCash and PayMaya withdrawals are typically the fastest — many players in Metro Manila, Cebu, and Davao receive their funds within a few hours of submitting a withdrawal request. Bank transfers to BDO, BPI, and Metrobank may take up to one business day depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

Jelevo does not charge platform fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. GCash and PayMaya generally process Jelevo transactions without additional charges on the player's end, but it's worth checking your e-wallet's current fee schedule to be sure.

Most deposits reflect instantly. If your deposit hasn't appeared after 15 minutes, first check that the transaction was completed successfully on your GCash, PayMaya, or banking app — look for a confirmed transaction reference number. If the payment went through on your end but hasn't credited to your Jelevo wallet, contact Jelevo support with your transaction reference number and the amount. The team will investigate and resolve it promptly.

Jelevo currently offers seven games across shooting, arcade, sports, and competitive ranking categories:

• Go Rush — fast-paced shooting game with quick round times
• Pirate Fishing — ocean-themed multiplayer shooting game
• Badminton — sports-themed competitive game
• Gates of Olympus — mythology-themed arcade with cascading multipliers
• Big Hammer — impact-based arcade game with bonus rounds
• D&T Ranking — competitive leaderboard system with weekly resets
• Dino Hunter — skill-based dinosaur shooting game

New titles are added regularly — check the Games page for the latest additions.

Yes. All Jelevo games use certified Random Number Generation (RNG) to determine outcomes. This means every result is statistically independent — your previous rounds, bet size, account history, and any other external factor have zero influence on the next outcome. The RNG system is regularly audited to ensure it meets fairness standards. Jelevo is committed to transparent, honest gameplay for every Filipino player on the platform.

Some Jelevo games offer a demo or practice mode that lets you explore the mechanics without wagering real money. This is a great way to get comfortable with a game's controls and features before committing your balance. Check the individual game page to see if a demo mode is available. Note that demo play does not generate real winnings — you need to play with real money to receive payouts.

If your connection drops during an active game round, Jelevo's system records the state of the round at the point of disconnection. When you reconnect and reload the game, the round result will be applied based on the outcome that was determined server-side — your bet is not lost due to a connection issue on your end. If you believe a disconnection caused an incorrect result, contact support with the date, time, and game name so the team can review the server logs.

The Jelevo app is available for both Android and iOS. Visit the App page for download instructions and the latest version. For Android, you may need to allow installation from unknown sources in your device settings if downloading outside the Play Store. For iOS, follow the installation guide on the App page. The app is optimized for Philippine mobile networks including Smart, Globe, DITO, and TNT, and includes a low-data mode for players on limited data plans.

No, the app is optional. All Jelevo games are fully playable through any modern mobile or desktop browser — Chrome, Firefox, Safari, and Edge are all supported. The browser version works well on both Android and iOS devices. That said, the Jelevo app generally offers a smoother experience with faster load times, push notifications for promotions, and a more optimized touch interface for mobile play.

Try these steps in order:

• Close the app completely and reopen it
• Check that your internet connection is stable — switch between Wi-Fi and mobile data to test
• Make sure you're running the latest version of the Jelevo app (check the App page for the current version)
• Clear the app's cache in your device settings
• Uninstall and reinstall the app

If the issue persists after all these steps, contact Jelevo support with your device model, operating system version, and a description of the error.

New Jelevo players receive a welcome bonus on their first deposit — no promo code required. The bonus is applied automatically once your first deposit is confirmed. The exact bonus amount and terms may vary depending on current promotions, so check the promotions section in your account after registering for the latest offer. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn.

A wagering requirement (also called a rollover) means you need to wager a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Wagering requirements are standard practice across online gaming platforms and are clearly stated in the terms of each promotion. Real-money deposits are always withdrawable without wagering requirements.

Bonuses on Jelevo have an expiry period — if the wagering requirements are not met within the specified timeframe, the bonus and any associated winnings are forfeited automatically. The expiry period is stated in the promotion's terms. If you believe your bonus was removed in error, contact Jelevo support with the promotion name and the date you claimed it, and the team will review your account history.

Jelevo provides a full set of responsible gaming controls accessible from your account settings at any time:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — cap the amount you can lose within a set period
• Session time limits — receive alerts or automatic logouts after a set play duration
• Reality checks — periodic on-screen reminders of how long you've been playing
• Self-exclusion — temporarily or permanently block access to your account

Jelevo encourages all players to use these tools proactively, not just when problems arise.

You can activate self-exclusion directly from your account settings under the Responsible Gaming section. Choose a temporary exclusion period (e.g., 30 days, 90 days, 6 months) or opt for permanent exclusion. Once self-exclusion is active, you will not be able to log in, deposit, or play for the duration of the exclusion period. Temporary exclusions cannot be reversed before the period ends — this is intentional to protect you. For permanent exclusion, contact Jelevo support directly. We take self-exclusion requests seriously and process them without delay. Visit the Responsible Gaming page for more information.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. Jelevo's responsible gaming tools are a good first step — use deposit limits, session limits, or self-exclusion to regain control. PAGCOR (Philippine Amusement and Gaming Corporation) also provides responsible gaming resources and support for Filipino players. You can also speak to a trusted friend, family member, or mental health professional. Remember: gambling should always be entertainment, not a source of income or a way to recover losses. See our Responsible Gaming page for more guidance.

Jelevo enforces a strict 21+ age requirement at registration through OTP verification and KYC document checks. Players are required to confirm their age during sign-up, and accounts flagged as potentially underage are suspended pending verification. If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your Jelevo login credentials private. If you suspect an underage person has accessed a Jelevo account, contact support immediately.